Therapy FAQs
Frequently Asked Questions
We know reaching out for support can bring questions. Below are answers to some of the most common questions we receive about therapy, assessments, and getting started at Everbloom Psychology & Wellness.
Getting started
How do I book my first appointment?
You can book a free consultation through our online booking form or by emailing us at hello@everbloompsychology.ca. We'll help connect you with a therapist whose approach and expertise align with your needs.
How quickly will you respond to my inquiry?
We typically respond to inquiries within 24-48 hours during our office hours (Monday-Sunday, 10:00 AM - 8:00 PM).
What happens in the first session?
Your first session is about understanding what's been going on and what you'd like to work on. Your therapist will ask questions, listen, and begin to develop a sense of how therapy might be most helpful for you. There's no pressure to have everything figured out—we'll move at a pace that feels comfortable.
Do I need a referral to start therapy?
No, you don't need a referral. You can reach out to us directly to get started.
How do I know which therapist is right for me?
We take time to understand your needs and help match you with a therapist whose approach, experience, and availability align with your goals. If the fit doesn't feel quite right after your first session, we can explore other options on our team.
Services & approach
What types of therapy do you offer?
We offer individual therapy, couples counseling, family therapy, and child and youth therapy. Our therapists use integrative approaches including CBT, DBT, ACT, psychodynamic therapy, solution-focused therapy, emotion-focused therapy, and trauma-informed care. Learn more on our Services & Rates page.
Who is on your team?
Everbloom is a group practice comprised of registered psychologists, social workers, and registered psychotherapists. Our team works collaboratively to provide comprehensive, professional care. Meet our team.
Do you offer psychological assessments?
Yes. We provide comprehensive psychological assessments including psychoeducational assessments, ADHD assessments, autism assessments, gifted assessments, and custom assessments tailored to your needs. Visit our assessments page for more details.
Do you work with children and families?
Yes. Our therapists support children, adolescents, adults, couples, and families. We offer age-appropriate, developmentally informed care for clients of all ages.
What is trauma-informed therapy?
Trauma-informed therapy recognizes how trauma affects the nervous system, emotions, and sense of safety. Our therapists create a space where you can process difficult experiences at a pace that feels manageable, with an emphasis on consent, safety, and empowerment.
What does neuroaffirming mean?
Neuroaffirming care respects and affirms neurodivergent experiences, including ADHD, autism, and other ways of thinking and being. Rather than focusing on "fixing" differences, we work to support strengths, accommodate needs, and reduce overwhelm in ways that honor how your brain works.
Logistics & availability
Do you offer in-person and online therapy?
Yes. We offer in-person therapy at our Whitby office and online therapy across Ontario via secure video platform.
Where is your office located?
Our office is located at 228 Brock St. N, Upper Floor, Whitby, ON L1N 4H5. Please note the office is on the second floor. If you have mobility or accessibility concerns, please let us know so we can discuss options and accommodations.
What are your office hours?
Our therapists offer appointments Monday through Sunday, between 10:00 AM and 8:00 PM. Availability varies by therapist.
How long are therapy sessions?
Individual therapy sessions are typically 50–60 minutes. Couples and family therapy sessions may be longer depending on your needs.
How often will I need to attend therapy?
This depends on your goals and needs. Many people start with weekly sessions and adjust frequency over time. Some clients benefit from bi-weekly or monthly check-ins as they progress. We'll work with you to find a rhythm that feels supportive and sustainable.
Fees & insurance
How much does therapy cost?
Therapy sessions typically range from $180 to $250 per hour, depending on the therapist's credentials and specialization. Assessment fees vary based on the type and scope of evaluation. Visit our Services & Rates page for more details.
Do you accept insurance?
We provide receipts for insurance or benefits reimbursement. Direct billing may be available depending on your provider and plan. Please contact us to confirm coverage details.
Do you offer a sliding scale?
Sliding scale options may be available on a limited basis. Please reach out to discuss your situation.
What is your cancellation policy?
We require 48 hours' notice for cancellations. Appointments canceled with less than 48 hours' notice will be charged the full session fee.
About therapy
Who is therapy for?
Therapy is for anyone seeking support, clarity, or change. You don't need to be in crisis to benefit from working with a therapist. People come to therapy for many reasons—feeling stuck, navigating transitions, managing anxiety or depression, improving relationships, or simply wanting a space to be heard.
How long does therapy take?
There's no set timeline. Some people work with a therapist for a few months to address a specific concern, while others continue for longer to support ongoing growth and well-being. We'll check in regularly about progress and adjust as needed.
What if I've tried therapy before and it didn't help?
Not every therapeutic relationship is the right fit, and that's okay. Sometimes the approach, timing, or connection wasn't aligned. We take time to understand what worked and what didn't in the past, and work collaboratively to create a different experience this time.
Is what I share in therapy confidential?
Yes. What you share in therapy is confidential, with a few exceptions required by law: if there is risk of harm to yourself or others, suspected abuse of a child or vulnerable person, or if records are subpoenaed by a court. Your therapist will explain confidentiality limits in your first session.
Accessibility & inclusivity
Is your office accessible?
Our office is located on the upper floor. If you have mobility or accessibility needs, please let us know ahead of your visit so we can discuss accommodations and options.
Do you offer LGBTQ2S+-affirming care?
Yes. Our practice is committed to creating a space where people of all gender identities and sexual orientations feel respected, affirmed, and safe.
Still have questions?
If you didn't find what you were looking for, we're here to help. Reach out through our contact form or email us at hello@everbloompsychology.ca.
What types of therapy do you offer?
We offer individual therapy, couples counseling, family therapy, and child and youth therapy. Our therapists use integrative approaches including CBT, DBT, ACT, psychodynamic therapy, solution-focused therapy, emotion-focused therapy, and trauma-informed care. Learn more on our Services & Rates page.
Who is on your team?
Everbloom is a group practice comprised of registered psychologists, social workers, and registered psychotherapists. Our team works collaboratively to provide comprehensive, professional care. Meet our team.
Do you offer psychological assessments?
Yes. We provide comprehensive psychological assessments including psychoeducational assessments, ADHD assessments, autism assessments, gifted assessments, and custom assessments tailored to your needs. Visit our assessments page for more details.
Do you work with children and families?
Yes. Our therapists support children, adolescents, adults, couples, and families. We offer age-appropriate, developmentally informed care for clients of all ages.
What is trauma-informed therapy?
Trauma-informed therapy recognizes how trauma affects the nervous system, emotions, and sense of safety. Our therapists create a space where you can process difficult experiences at a pace that feels manageable, with an emphasis on consent, safety, and empowerment.
What does neuroaffirming mean?
Neuroaffirming care respects and affirms neurodivergent experiences, including ADHD, autism, and other ways of thinking and being. Rather than focusing on "fixing" differences, we work to support strengths, accommodate needs, and reduce overwhelm in ways that honor how your brain works.
Do you offer in-person and online therapy?
Yes. We offer in-person therapy at our Whitby office and online therapy across Ontario via secure video platform.
Where is your office located?
Our office is located at 228 Brock St. N, Upper Floor, Whitby, ON L1N 4H5. Please note the office is on the second floor. If you have mobility or accessibility concerns, please let us know so we can discuss options and accommodations.
What are your office hours?
Our therapists offer appointments Monday through Sunday, between 10:00 AM and 8:00 PM. Availability varies by therapist.
How long are therapy sessions?
Individual therapy sessions are typically 50–60 minutes. Couples and family therapy sessions may be longer depending on your needs.
How often will I need to attend therapy?
This depends on your goals and needs. Many people start with weekly sessions and adjust frequency over time. Some clients benefit from bi-weekly or monthly check-ins as they progress. We'll work with you to find a rhythm that feels supportive and sustainable.
How much does therapy cost?
Therapy sessions typically range from $180 to $250 per hour, depending on the therapist's credentials and specialization. Assessment fees vary based on the type and scope of evaluation. Visit our Services & Rates page for more details.
Do you accept insurance?
We provide receipts for insurance or benefits reimbursement. Direct billing may be available depending on your provider and plan. Please contact us to confirm coverage details.
Do you offer a sliding scale?
Sliding scale options may be available on a limited basis. Please reach out to discuss your situation.
What is your cancellation policy?
We require 48 hours' notice for cancellations. Appointments canceled with less than 48 hours' notice will be charged the full session fee.
About therapy
Who is therapy for?
Therapy is for anyone seeking support, clarity, or change. You don't need to be in crisis to benefit from working with a therapist. People come to therapy for many reasons—feeling stuck, navigating transitions, managing anxiety or depression, improving relationships, or simply wanting a space to be heard.
How long does therapy take?
There's no set timeline. Some people work with a therapist for a few months to address a specific concern, while others continue for longer to support ongoing growth and well-being. We'll check in regularly about progress and adjust as needed.
What if I've tried therapy before and it didn't help?
Not every therapeutic relationship is the right fit, and that's okay. Sometimes the approach, timing, or connection wasn't aligned. We take time to understand what worked and what didn't in the past, and work collaboratively to create a different experience this time.
Is what I share in therapy confidential?
Yes. What you share in therapy is confidential, with a few exceptions required by law: if there is risk of harm to yourself or others, suspected abuse of a child or vulnerable person, or if records are subpoenaed by a court. Your therapist will explain confidentiality limits in your first session.
Accessibility & inclusivity
Is your office accessible?
Our office is located on the upper floor. If you have mobility or accessibility needs, please let us know ahead of your visit so we can discuss accommodations and options.
Do you offer LGBTQ2S+-affirming care?
Yes. Our practice is committed to creating a space where people of all gender identities and sexual orientations feel respected, affirmed, and safe.
Still have questions?
If you didn't find what you were looking for, we're here to help. Reach out through our contact form or email us at hello@everbloompsychology.ca.
“You don’t have to see the whole staircase, just take the first step.”